BarkleyBusby_Profile
By Barkley Busby
Vice President & Co Founder, 2B Solutions

The Microsoft Dynamics CRM team has done a great job communicating the new features in the Dynamics CRM Spring ’14 Release.  They have released a Social Listening eBook as well as a  Customer Service eBook.  Today, they announced  a collection of videos that show the new features – in the form of 27 YouTube videos!  These videos promise to give you a comprehensive overview of the solutions Microsoft delivered in the Spring ’14 release.  Below is just a sampling of what’s included!   Click HERE for a link to all 27 videos!

Microsoft Dynamics CRM Spring ’14 Service Management Overview – In this short video learn how you can give your customer service agents the tools they need in Microsoft Dynamics CRM. See how you can set up everything in one Service Management place, including SLAs and entitlements, and countdown timers for case resolution.

Microsoft Dynamics CRM Spring ’14 Case Management Enhancements – This short video featuring Beth Steinke, shows you around improvements to Case Management in Microsoft Dynamics CRM, including using SLAs and entitlements to ensure timely support, tracking related issues using parent and child cases, and reducing redundancy in the system through case merging

Microsoft Social Listening Spring ’14 Overview – Monitor, listen to, and analyze social conversations about your products with Microsoft Social Listening. Reuben Krippner chats with Shilpa Sinha about how this new cloud application provides a great channel for your customers on social media to help you identify trends or issues, and get insight into brand sentiment analysis.

Microsoft Social Listening Spring ’14 Working with Facebook Pages – Facebook pages are an increasingly important way for customers and organizations to engage and communicate. In this short video, Reuben Krippner shows you how to analyze Facebook pages and conversations with  a great tool: Microsoft Social Listening.

Microsoft Social Listening Spring ’14 Analytics Deep Dive – In this video by Reuben Krippner, see how analysis of buzz, channels, sentiments, and authors in social media provides incredible insights for your organization. Reuben walks you through an overview of all the analytics capabilities in Microsoft Social Listening, includingcalculating trends to get a breakdown of social media sources, varying the time period for analysis, building filters, and sentiment analysis.  Facebook pages are an increasingly important way for customers and organizations to engage and communicate. In this short video, Reuben Krippner shows you how to analyze Facebook pages and conversations with  a great tool: Microsoft Social Listening.

Microsoft Dynamics Marketing Spring ’14 Overview – This high-level video overview of Microsoft Dynamics Marketing by Tony Schmidt shows marketers how to manage all their marketing in one place, from developing marketing plans and budgets to managing projects and assets to supporting effective marketing communications across traditional and digital channels.

Here is a list of all video titles – Click here to learn more:

Microsoft Dynamics CRM

  1. Microsoft Dynamics CRM Spring ’14 Product Updates
  2. Microsoft Dynamics CRM Spring ’14 Service Management Overview
  3. Microsoft Dynamics CRM Spring ’14 Sandbox Instance
  4. Microsoft Dynamics CRM Online License Management
  5. Microsoft Dynamics CRM Spring ’14 Case Management Enhancements
  6. Microsoft Dynamics CRM Spring ’14 Queue Enhancements
  7. Microsoft Dynamics CRM Spring ’14 Routing Rules
  8. Microsoft Dynamics CRM Spring ’14 Overview of Unified Service Desk

Microsoft Social Listening

  1. Microsoft Social Listening Spring ’14 Overview
  2. Microsoft Social Listening Spring ’14 Sales Scenarios
  3. Microsoft Social Listening Spring ’14 Marketing Scenarios
  4. Microsoft Social Listening Spring ’14 Customer Care Scenarios
  5. Microsoft Social Listening Spring ’14 Trial Overview
  6. Microsoft Social Listening Spring ’14 Trial Walkthrough
  7. Microsoft Social Listening Spring ’14 Understanding Sentiment
  8. Microsoft Social Listening Spring ’14 Tuning search topics
  9. Microsoft Social Listening Spring ’14 Setting Up Search Topic
  10. Microsoft Social Listening Spring ’14 Managing Alerts
  11. Microsoft Social Listening Spring ’14 Working with Facebook Pages
  12. Microsoft Social Listening Spring ’14 Understanding Quotas
  13. Microsoft Social Listening Spring ’14 Analytics Deep Dive
  14. Microsoft Social Listening Spring ’14 Identifying Influencers
  15. Microsoft Social Listening Spring ’14 Managing Users and Settings
  16. Microsoft Social Listening Spring ’14 Working With Posts

Microsoft Dynamics Marketing

  1. Microsoft Dynamics Marketing Spring ’14 Overview
  2. Microsoft Dynamics Marketing Spring ’14 CRM Connector Setup
  3. Microsoft Dynamics Marketing Spring ’14 Administration in O365

 

CLICK HERE TO CHOOSE WHICH VIDEO YOU’D LIKE TO WATCH!

If you are interested in speaking with someone from our orgaanization about how you can implement CRM 2013 or Upgrade to CRM 2013, please give us a call (205-408-9991) or complete our web form.  We’ve been working with Microsoft CRM for over 10 years and have helped many organizations not only implement CRM, but get the most out of it!

 

 

 

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