Sep 28

How Microsoft Dynamics CRM Helps Alabama Schools Succeed

The Alabama state department of education created an initiative called the Alabama Math, Science, and Technology Initiative (or AMSTI) to help improve math and science teaching in the state. What many may not know is that Microsoft Dynamics CRM has played a role in helping AMSTI achieve greater efficiency and overall success. The state sends […]

Mar 28

OCG Products Uses Microsoft Dynamics CRM to Manage Inventory and Orders

SITUATION OCG Products is a wholesale distributor of two products, Stretchy Shapes (silicone bracelets in fun shapes) and Tech Candy (designer case sets for Apple’s iPhone and iPad). Partners April Mraz and Cherie Stine got their first taste of the product design and production world with their highly successful Stretchy Shapes line. This boutique line […]

Aug 02

311 Call Center Boosts Operational Efficiency, Avoids Higher Costs with CRM Solution

The City of Birmingham, Alabama, needed a new 311 call center solution to help route and track service requests from citizens. The call center’s previous system was expensive to maintain, difficult to use, and did not support how city departments worked. The city examined several solutions and selected Microsoft Dynamics CRM because of its technical flexibility, cost-effectiveness, and ease of use.