Microsoft Dynamics CRM 2015 Preview Guide

This 21 page whitepaper highlights the capabilities in Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM Online (2015 Update), Microsoft Dynamics Marketing (2015 Update)and Microsoft Social Listening (2014 R2) that will further our customers’ abilities to deliver amazing customer experiences. With a commitment to an agile release cycle, there are currently several releases in planning and development. Dynamics CRM 2015 is a major release that will be delivered to our online customers as a customer driven  update and to our on – premises customers as version 7.0. Microsoft Dynamics Marketing will be delivered as a manual update.

In a world where sellers and marketers must work more closely together to seamlessly and successfully engage customers, Microsoft is providing the solutions that can enable them to deliver amazing customer experiences together. Here are some interesting statistics included in the preview guide…

  • Customers are 57% of the way through the buying cycle before they engage with you.  
  • More than 50% of CMO’s feel unprepared for the new marketing landscape.
  • 86% of customers are willing to pay more for a better customer experience.
  • Today, 67% of consumers use web self-service to find answers to their questions.
  • 75% of B2B customers are likely to use social media to influence their purchase decisions, and customers are over 70% of the way through the sales cycle before they contact you

It is truly an exciting time to be engaging with Microsoft Dynamics CRM!  Learn more about all of the new features in Dynamics CRM 2015 by downloading this eBook!