Updated December 2015
Learn more about the next release of Microsoft CRM by downloading the Microsoft Dynamics CRM 2016 Release Preview Guide. This document highlights the capabilities of the Dynamics CRM 2016 release, which includes updates to all online services. Microsoft Dynamics CRM 2016 is a major release that will be delivered to online and on-premises customers. The online services (Microsoft Dynamics CRM Online 2016 Update, Microsoft Dynamics Marketing 2016 Update, and Microsoft Social Engagement 2016 Update) will be delivered as a customer driven update.
Microsoft’s mission with Customer Engagement solutions from Microsoft Dynamics is to enable companies to deliver amazing customer experiences via intelligent customer engagement. We provide end-to-end customer engagement solutions so that companies can deliver customer experiences that are personalized, proactive and predictive. Companies can:
> Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage customers at the right time and place with the right message.
> Create proactive experiences by determining the next best interaction with your customer based on context.
> Make customer engagement predictive by using analytics, internal and external data to identify patterns and predict outcomes.
For more information on Dynamics CRM 2016, check out our latest blog post over on the CRM Software Blog: Dynamics CRM 2016 New Documentation, Videos and HOW TO GET IT!