Startups and small businesses use cloud services for the savings, but the cloud platform is really about a better way to do business. It means smaller companies can get the benefits of big IT systems without the up-front capital investments and the ongoing costs of maintaining and expanding a data center. That helps businesses of […]

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Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement from Microsoft Dynamics CRM helps companies deliver exceptional customer experiences, creating long-term relationships based on knowledge and trust. Today, the process of engaging customers can’t be one-size-fits-all. It needs to be adaptive across all touch points and within […]

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17 amazing customer experiences businesses deliver today with Microsoft Dynamics CRM Online To make an impact on customers today—building loyalty in the face of competition that is only a click away—takes more than “good enough.” The organizations that are winning hearts and minds are delivering amazing customer experiences that are personalized, proactive, and predictive across […]

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Updated December 2015 Learn more about the next release of Microsoft CRM by downloading the Microsoft Dynamics CRM 2016 Release Preview Guide.  This document highlights the capabilities of the Dynamics CRM 2016 release, which includes updates to all online services.  Microsoft Dynamics CRM 2016 is a major release that will be delivered to online and […]

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Learn more about what is included in the next version by reading the Dynamics CRM 2015 Spring Update Release Preview Guide.  This 23 page document highlights the capabilities of the Spring 2015 release, which includes updates to all online services, including Microsoft Dynamics CRM Online (2015 Update 1), Microsoft Dynamics Marketing (2015 Update 1), Microsoft […]

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The eBook contains the essentials you need to know to get productive quickly.  You’ll learn how to: Navigate the system Enter data Work with dashboards Use CRM to work with customers …and more! As with their original Basics Guide, they only included just what you need to know to get productive right away, and kept […]

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Distributed by Microsoft, this sales eBook is all about finding the way back to the heart of sales with technology that is helpful without getting in the way.  The sad truth we face with the complexity and pressure in today’s market is a salesperson can only spend about 22% of their time actually selling. Even […]

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If you’re like many people, you already use Microsoft Outlook as your communications, scheduling, and contact management hub. But maybe you’re new to Microsoft Dynamics CRM and all that it has to offer? With CRM for Outlook, a free add-in for Microsoft Outlook, you can take advantage of what you already know about Outlook to […]

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The Dynamics CRM 2015 eBook ….. Microsoft Dynamics CRM Basics guide contains the essentials you need to know to navigate the system, enter data, and move your customers through the sales cycle or resolve a service issue successfully.  They only included just what you need to know to get productive right away, and kept every […]

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This 21 page whitepaper highlights the capabilities in Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM Online (2015 Update), Microsoft Dynamics Marketing (2015 Update)and Microsoft Social Listening (2014 R2) that will further our customers’ abilities to deliver amazing customer experiences. With a commitment to an agile release cycle, there are currently several releases in planning and […]

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In a socially connected, always-on world, it has never been more important for companies to deliver differentiated and compelling customer experiences. Microsoft Dynamics CRM is helping companies do just that. With a reimagined user experience that is simple and intuitive, actionable intelligence at their fingertips, and a pervasive connection to the people and resources they […]

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Since you are interested in reading this white paper, you must be looking for creative ways to help your organization add value to your customers.  Here are 24, YES 24 creative ways companies use Microsoft CRM.  The pace of change we face in our businesses and our lives is astounding, and the expectations of our […]

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If any of the goals below look familiar, you are in the right place. This white paper was written for you. Increase average sale by 20%. Lower cost of sales by 15%. Reduce billing lag time by 30%. Achieve 90% key field completion in customer records. Increase average number of service calls per week by […]

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